Effective Date: 08/01/2012

This Privacy Policy governs Xensr.com

Xensr Contact Info:

Xensr
1400 Lombardi Ave., Suite 30
Green Bay, Wi
54304
1(855)349-3677
support@xensr.com

Xensr cares deeply about online privacy. Xensr complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/.

In compliance with the US-EU and US-Swiss Safe Harbor Principles, Xensr commits to resolve complaints about your privacy and our collection or use of your personal information. For all inquiries or complaints regarding this privacy policy, including European Union or Swiss citizens, should first contact Xensr by filling out our support contact form here:

xensr.com/support/get-help/

 

Personally Identifiable Information

User Accounts

In order to use certain features of this Web site, we request certain personally identifiable information from you on the account creation form and/or require you to create a username and password. During account creation you are required to give contact information (such as name and email address). We use this information to contact you about the services or members on our site in which you have expressed interest. You may have the option to provide demographic information such as interests or profession. We encourage you to submit this information so we can provide you a more personalized customer experience. Types of communications you may elect to receive from Xensr that require use of personal information include Customer Service emails in response to order or product related support issues, Special Promotions and Updates to notify you of promotional opportunities, Newsletters to stay abreast of Xensr related news and events, Product or Service Announcements to advise of temporary service outages or technical product announcements, and Partnership or Sponsorship Opportunities. Xensr is the sole owner of the information collected on Xensr.com. Xensr collects personally identifiable information from our users at several different points on our Web site.

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fulfill your orders. If we have trouble processing an order, we will use this information to contact you. Types of order-related communications that require use of personal information include Order Confirmation email to confirm the placement, and summarize the contents of your order, Shipping Confirmation email to notify you when your order ships, and Customer Satisfaction Emails to ensure you are satisfied with your Xensr product.

Contest or Sweepstakes Entries

If you enter a promotion, sweepstakes or contest on our site, we require that you provide certain personally identifiable information, including but not limited to your name, address, favorite sports and activities, computer specifications, and website usage preferences. This information is necessary to process your Application and/or Complete Entry, contact you in response to your contest participation, and to improve the Xensr customer experience. Types of promotion or contest related communications include Complete Entry Confirmation emails confirming your participation in a given promotion or contest, Thank You Emails thanking you for participation in a given promotion or contest, Congratulations Emails advising you that you may have won or advanced to a new stage of a promotion or contest, and Invitations to future contests and events.

Product Registration, Product Updates, and Software Downloads

If you register or update your Xensr product(s) we may require you to provide certain personally identifiable information, including but not limited to name, email address, and product serial number. This information is necessary to process your product registration, accurately and efficiently update your Xensr products, and contact you with relevant information about your Xensr products.

 

Uses of Information

The website uses both non-personally-identifiable information and personal information to improve the overall Xensr consumer website experience, provide relevant and targeted content to website Visitors, Customers, and opt-in Subscribers, and to provide paying Customers with efficient communications related to their Xensr order. Our websites use non-personally-identifiable information to inform the general public and people who visit our website about Xensr products, services, news, and community activities, to improve performance of our websites and business services, to understand how anonymous users interact with our website after seeing Xensr advertisements, to identify and retarget advertisements to past website visitors, and to optimize the performance of our advertising campaigns. Our websites use personally identifying information to facilitate communications between Xensr and interested parties, to enable the purchase and fulfillment of Xensr products and services, and to improve the overall Xensr customer and product experience.

Email Communications

Xensr will use your name and email address so that we can contact you via email communications under certain circumstances described in this Privacy Policy.

Orders

If you place an order on Xensr.com, we will use your name and email address to send you an Order Confirmation Email, a Shipping Confirmation Email, and Customer Satisfaction Emails. If you do not wish to participate in Customer Satisfaction emails, you may Opt-Out of such emails upon receipt by clicking “Unsubscribe” link contained in the email.

Special Offers and Updates

We will occasionally send you information on products, services, special promotions, contests, events, and opportunities to interact with Xensr and our community. You can sign up to receive these emails from us on our Newsletter sign up page and/or during checkout while purchasing a product. Out of respect for your privacy, we present the option NOT to receive these types of communications. Please see “Choice and Opt-out” section below for more details on how to unsubscribe or opt-out of communications from Xensr.

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.

Service-Related Announcements

We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Customer Service

Based upon the personally identifiable information you provide us at the time of account creation or purchase, we will send you a confirmation email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your preferences.

 

Choice/Opt-out

Upon account creation and order placement, we provide you the option to NOT receive Newsletters and Special Promotions and Updates emails from Xensr. We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product but do not wish to receive any additional marketing communications from us, you can indicate your preference on our order form by leaving the “Opt-In” checkbox blank. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at support@xensr.com. You will be notified when your personally identifiable information is collected by any third party that is not our service provider, so you can make an informed choice as to whether or not to share your information with that party. If you do not wish to have your personally identifiable information shared and want to opt-out from receiving further communications from any third party that is not our agent or service provider, please contact that 3rd party directly.

Xensr strives to provide the public with relevant, value-added content in the form of advertisements. However we respect the wishes of anyone who does not want to be tracked by 3rd party advertising companies online. Users may opt-out of Xensr’s cookie-based online advertising and analytics programs by following the opt-out instructions provided by our advertising and analytics partners here.

To opt-out of the Doubleclick and other Google advertising cookies, please visit the Google advertising opt-out page.

To opt-out of analysis via the Google Analytics cookie, please visit the Google Analytics opt-out page.

 

Non-Personally-Identifiable User Information

For each visitor to our websites, we collect non-personally-identifiable information including IP address, profile information, aggregate user data, preferences, technical session information, and browser type. This data is used to manage the website, track website usage, provide context for referring traffic sources, and improve overall website performance. This non-personally-identifiable information may be shared with third-parties to provide more relevant services and advertisements to visitors, to understand how anonymous users interact with our website after seeing Xensr advertisements on 3rd party websites, to identify and retarget advertisements to past website visitors, and to optimize the performance of our advertising campaigns. User IP addresses are recorded for security and monitoring purposes. If you arrived at our website via a link from another webpage, we may receive aggregate or otherwise anonymous statistical information about your visit to our site. We monitor customer traffic patterns and site usage to help us develop the design and layout of the Xensr.com website, and to improve the content of our website to better match the interests of our website users.

Use of Cookies

Xensr.com uses cookies to store visitors’ preferences and to record session information, such as pages visited, interactions with website features, time spent on the website, shopping cart items, language preference, intended shipping region, and purchase behavior for purposes that include ensuring that visitors are not repeatedly offered the same advertisements, to tailor website content and newsletter communications according to visitor preferences, to serve online advertisements based on past visitors to the website, and to inform and optimize website performance and online advertising campaigns. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set — each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. You must, however, enable cookies from Xensr in order to use most functions on the site. Please note that Xensr allows 3rd party advertisers that are presenting advertisements on some of our pages to set and access their cookies on your computer. Advertisers’ use of cookies is subject to their own privacy policies, not the Xensr Privacy Policy.

 

Ad Servers, Third Party Advertising, and Website Analytics

We do not serve 3rd party advertisements to you while using Xensr.com. However, we do work with Website analytics and advertising partners, including Google, Doubleclick, AdRoll, Commission Junction and Facebook, to deliver Xensr advertisements on 3rd party publisher websites – these partners may set cookies on your computer’s web browser. These cookies allow our partners to recognize your computer so that the ad server can show you Xensr advertisements elsewhere on the Internet, and so that our analytics software can measure your engagement and interactions while using Xensr.com. In this way, ad servers may compile anonymous, non-personally identifiable information about where you, or others who are using your computer, saw our advertisements, whether or not you interacted with our advertisements, and actions performed on subsequent visits to Xensr.com. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you, and it allows Xensr to optimize the performance of our advertising campaigns and the usability of our website. 

This privacy statement covers the use of cookies by Xensr and relevant ad serving, website feature, and analytics partners, and does not cover the use of cookies by 3rd party advertisers.

 

 

Facebook

We use Facebook Like button to enable our website users to easily “Like” content found on Xensr.com, and thereby share this content with their Facebook Friends. Please see Facebook’s Data Use Policy for more on the type of data tracked by Facebook via this feature.

 

Links

Xensr.com contains links to other websites. Xensr is not responsible for the privacy policies and/or practices on other sites. When linking to another site, a user should read the privacy policy stated on that site. Our privacy policy only governs information collected on xensr.com.

 

Correcting / Updating or Removing Information

Xensr users may modify or remove any of their personal information at any time by logging into their account and accessing features such as Edit Profile and Account Info. Users may also email us to correct or change any information.

 

Sharing and Disclosure of Information Xensr Collects

Except as otherwise described in this privacy statement, Xensr will not disclose personal information to any third party unless we believe that disclosure is necessary: (1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by Xensr, whether or not a response is required by applicable law; (2) to enforce the Xensr Terms of Use Agreement or to protect our rights; or (3) to protect the safety of members of the public and users of the service. Xensr reserves the right to transfer personal information to a successor in interest that acquires rights to that information as a result of the sale of Xensr or substantially all of its assets to that successor in interest. For more information, see the “Changes in Our Privacy Policy” section below.

 

Changes in Our Privacy Policy

From time to time, our information practices may change. If we decide to change our privacy policy, we will post those changes to this privacy statement or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

 

Community and Aggregate Information Security

Xensr takes precautions to insure that member account information is kept private. We use reasonable measures to protect member information that is stored within our database, and we restrict access to member information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff. Please note that we cannot guarantee the security of member account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of member information at any time. 

 

Personal Information Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We take the same care when we transmit your sensitive information to 3rd Party Services to facilitate your order by using the same SSL technology. To learn more about SSL, follow this link: http://en.wikipedia.org/wiki/Transport_Layer_Security